Did you know there’s a power-packed auto repair shop tucked in next to Tractor Supply, just behind Lone Star Car Wash? Every working day, technicians with more than 80 years’ combined experience in B&M Auto Specialists’ shop put their minds to the task of analyzing and resolving everything from major vehicular mysteries to minor engine maintenance.
Beyond their orderly efficiency, the five bays inside B&M Auto Specialists buzz with kindness. The 12 men working here smile at new customers, while taking good care of their current ones.
Maintaining personal connections with their clients keeps owners Bryan and Tonya Davis humming. They address each customer’s needs from their own experiences as car owners. “We’re not here to sell them everything they can think of,” Bryan said. “Our job is to make sure they’re safe, help them prioritize their needs and gain their trust in everything we do for them.”
Community feedback since Bryan began managing the business in 2011 indicates B&M Auto Specialists achieves its mission consistently. Seven years in a row, the business has been recognized as the top auto facility in Arlington and Mansfield through the Readers Choice Award from Living Magazine. “In five years’ time, we were in the top 100 of 55,000 installers in the United States for Jasper engines and transmissions,” Bryan said. “We work hard to know the customer is getting exactly what they expect, which is quality when they pull out of our driveway.”
Whole families, and extended families and friends, trust the work accomplished by B&M Auto Specialists. “Family orientation is key,” Tonya said. “I’ve gotten 20 phone calls, some as early as 1:00 a.m., after a customer has a wreck or needs emergency roadside assistance, and they call because they feel comfortable with Bryan and his advice. The first question we ask is,
‘Are you OK?’ Then we give them our guidance.” All of B&M Auto Specialists’ technicians are ASE certified. “We offer a lot of services people don’t even realize we’re doing for them,” Bryan said. He explained, “While we are conducting regular maintenance, we are inspecting for issues they did not know they had, so we can help them prioritize.”
Within his own business, Bryan promotes efficiency by assigning specific tasks according to the ability of each technician. “I have one tech I would prefer to give the transmission or engine repairs and another I prefer to give the electrical repairs. Everybody has a strong suit. Every repair has challenges,” he said.
Bryan or General Manager Kevin Northrop detail for customers the difference between their needed maintenance and their needed repairs as well as the difference between a repair and an investment. “The cost difference of some repairs could make up for itself within a year,” Bryan said. “And having confidence in our technicians’ abilities gives me the confidence to explain all this to my clients.”
All B&M Auto Specialists’ work comes with a 3-year, 36,000-mile warranty. And local customers are treated like royalty. “We’re able to pick them up, take them home, bring them here, deliver the cars,” Bryan said. The company even has financing options for virtually everything between repairs, maintenance and common services.
If you’re considering a vacation this year, B&M Auto Specialists conducts thorough pre-trip inspections. Call today to schedule your summer check. You’ll discover the personalized customer service you deserve.
B&M Auto Specialists
Bryan and Tonya Davis, Owners
1516 Hwy. 157 N.
Mansfield, TX 76063
(817) 453-5366
[email protected]
www.bmmansfield.com
Hours:
Monday-Friday: 8:00 a.m.-6:00 p.m.
Written by Melissa Rawlins
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