It’s just before 4:00 a.m., and the morning alarm has yet to go off. Already anxious for the day, Jory McDaniel reaches over and turns the alarm clock off. Places to go. People to see. Promises to deliver!
Promises like 100-percent customer satisfaction. Some might say such a claim is trite, unrealistic and maybe even “old-school.” But for the owner of Texas Ace Heating & Air, the slogan delivers perfectly on his humble beginnings, his commitment to his customers and just what that all-too-often forgotten handshake really means. This, of course, is the foundation upon which he has built his Midlothian-based company.
Driven by the desire for more, Jory launched Texas Ace Heating & Air on April 1, 2012, using his grandmother’s computer and his bedroom as his office. After the first year, he finally moved his office from the bedroom into his first commercial building, just beyond the railroad tracks at the corner of Bryant and Avenue E. Jory stated, “I started with a truck and just myself, and the next thing I knew, I had several employees and a well-rounded company.”
After the third year, he expanded and moved again and now owns half a dozen commercial buildings within Midlothian. His signature red, white and blue “U Got ’Em” trucks can be seen throughout Texas, in surrounding states and as far North as West Virginia. “Coming up on our seventh anniversary, Texas Ace continues to set new industry trends and records that, frankly, aren’t seen in the HVAC business,” Jory said.
Despite the accolades and awards, you won’t find any plaques on the walls, or framed honors lining the company halls — rather, you will find all of those neatly tucked away in his office drawers. While he is very proud of all the success Texas Ace continues to have, he doesn’t want to become distracted by it. His focus has always been, and remains, the customer. “We have the reputation that we are going to do it right and won’t cut any corners,” Jory noted. “Our reputation is everything, and that’s why we strive for 100-percent customer satisfaction.”
It’s hard to say just where this passion for service and customer care come from, but likely navigating the intricacies of parenting five children with his wife, Teresa, has held great influence. Raising three boys and twin girls certainly has provided all the context clues and familial fodder one might need to learn little things like: how to laugh at yourself, how to poke fun without hurting someone’s feelings and how to lose with dignity and grace. Of course, it was also the perfect backdrop to teach patience, persistence and teamwork.
Jory continues to build a business incorporating these same tried-and-true values. He has worked diligently to build a company culture that is rich in both freedom and accountability. He claims to have handpicked each employee, surrounding himself with the absolute best in each of their respective roles. “I can’t say enough about them. We have really built the A-team, because we make sure we do it right. We’ll go to the ends of the earth for our employees and our customers.” And, Jory is quick to give credit first to God, and then his family for their sacrifices and ongoing support, and then to each of his employees for the company’s ongoing success.
Need an A/C or heating professional? “U Got ’Em!”
Texas Ace HVAC
870 Dividend Road, Ste. C
Midlothian, TX 76065
(817) 240-6701
www.texasacehvac.com
Facebook: @texasacehvac
Hours:
Phones answered 24 hours a day.
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